Privacy Policy

Welcome to 1win Morocco’s privacy policy, where we are committed to the security and privacy of your data and our policy applies to all our websites and services, including online and mobile platforms. “Personal Data” includes information that helps to identify you, such as your name, email address, physical address, phone number, payment profile details, and your support request history, and if we cannot identify you, this policy does not apply to such data.

We take all necessary measures to protect your data using state-of-the-art encryption and security methods. Your information may only be shared with third parties in lawful cases or with your permission. You have the right to access, rectify, and delete your data, as well as the right to object to its processing. To manage your data, please contact us at [email protected]. We are committed to providing full transparency and control over your data within our privacy policy.

What data we collect and how we collect it

At 1win Morocco, we collect data to provide better service and improve your user experience and your data is collected in a variety of ways and can be categorized as follows:

Information provided by you directly: This is the data you provide when you register, verify your account, or contact support. Includes your contact details, documents and other information required to use our services.
Automatically collected information: We automatically collect certain data when you visit our websites or use our services. This includes your IP address, device and browser information, and data about your activities on our website. This information helps us to analyze and improve our services and to ensure security.
Data from third parties: We may also receive information about you from our partners and other trusted sources, including data from payment providers or information to clarify and verify the data you provide.

We use cookies and similar technologies to collect information about your use of our websites and services, and this helps us to provide you with a more personalized experience and improve our services, our privacy policy, and applicable law processes for all data collected.

Legal Basis for Processing Personal Data

1win Morocco adheres to strict legal bases for processing your personal data, ensuring that all processing is done lawfully, fairly, and transparently. The grounds for processing your data include:

Contractual performance: We process your data to fulfill our contractual obligations. This includes registering on the website, using our services, conducting transactions, and providing access to your account.
Legal Obligations: Data processing may be necessary to comply with legislation, for example, to prevent money laundering and to comply with responsible gambling requirements and the terms of our gambling license.
Legitimate interests: Your data may be processed based on the legitimate interests of our company or third parties, for example, to improve our services, prevent fraud, and ensure the security of our systems.
Your consent: In certain cases, we process your data based on your consent, for example, for direct marketing. You can withdraw your consent at any time.

How we use Personal Data

At 1win Morocco, we use your data to provide quality services and improve your experience. Here are the main ways we use your information:

Managing Websites and Services: We use data to operate and improve our websites and services, including customer support, account management, and transactions.
Legal Verification and Compliance: Your data helps us verify your ability to use certain services and comply with legal obligations and license terms.
Security and Fraud Prevention: We use data to protect you, other users and our company from fraudulent activities and other illegal activities.
Analytics and Product Development: Data is used to analyze and optimize our services and develop new products and features.
Marketing and Communications: We use personal data for marketing messages and to provide information about our services and promotions with your consent.

Every aspect of our use of your data is based on strict adherence to our privacy policy and applicable law.

At 1win Morocco, we adhere to strict principles regarding the transfer of your data, and our policy ensures that your data is only transferred where necessary and always by applicable privacy laws and your data may be transferred in the following ways:

To other companies in our group: We may share your data with other companies in our corporate group for internal administrative purposes and to provide agreed services.
To third-party service providers: Your data may be shared with service providers who assist us in providing and improving our websites and services, such as cloud technology, analytics, marketing, and payment services.
Law enforcement and regulatory authorities: We may disclose your data to government authorities if necessary to comply with the law or to protect our legal rights.
Change of ownership or restructuring: In the event of a sale, merger, or restructuring of our company, your data may be transferred to the new owners as part of this process.

International Data Transfer

International data transfers are an important part of our operations at 1win Morocco, and because we operate on a global scale, your data may be transferred and processed in countries outside of the one in which you reside. This includes countries outside the European Economic Area (EEA). We take all necessary steps to ensure that your data is processed with the appropriate level of protection and in accordance with our privacy policy and applicable data protection laws.

Data Transfer Standards: When transferring data to other countries, we use various mechanisms to ensure data protection, including the Standard Contractual Clauses approved by the European Commission and other measures in accordance with international regulations and standards.
Compliance with international standards: We carefully assess the data protection laws in each country to ensure that your information is treated in accordance with high privacy standards.
Security: Regardless of location, we apply strict security measures to protect your data from unauthorized access and misuse.

Security

At 1win Morocco, the security of your personal data is our priority. We apply many security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Our measures include:

Data Encryption: All personal and financial data is encrypted in transmission and storage. We use the TLS (Transport Layer Security) standard to protect the data that is transmitted between your device and our servers.
Access Restriction: Access to personal data is strictly limited. Only employees, agents, and contractors who need access to perform their functions are authorized to access your data.
Network Defense: We utilize advanced network defenses, including layered firewalls and intrusion detection systems, to protect our systems from external threats.
Secure Data Centers: Our servers are located in secure hosting centers with enhanced physical security measures.
Security Monitoring: Continuous monitoring of systems for suspicious activity and potential threats, allowing us to respond quickly to any incidents.

Data Storage

At 1win Morocco, we understand that data retention is an important part of protecting your privacy, and here are the key aspects of our data retention policy:

Retention periods: your data is only kept for as long as is necessary for the purposes for which it was collected. This includes the time periods required to comply with the law, resolve disputes, and fulfill our contractual obligations.
Data deletion: You may request the deletion of your personal data, and upon receipt of such a request, we will take steps to securely and completely remove your data from our systems unless data retention is required by law or for legitimate business purposes.
Anonymization of Data: In some cases, we may retain data in an anonymized form to prevent your identity from being identified for statistical and analytical purposes.
Secure Storage: We use modern methods and technologies to ensure the security of stored data, including protection against unauthorized access, data loss, and damage.

We are committed to complying with all applicable laws and regulations regarding the storage and protection of data to ensure its security and confidentiality.

Your rights

At 1win Morocco, we respect and protect our users’ rights to their personal data. In accordance with applicable law, you have the following rights:

Right to information: You have the right to know what personal data we process about you and how we use it.
Right of access: You can request a copy of your personal data that we hold.
Right to rectification: You have the right to have inaccurate or incomplete data corrected.
Right to erasure: You can request the erasure of your data, especially if it is no longer needed for the purposes for which it was collected.
Right to restriction of processing: You can request the restriction of the processing of your data in certain circumstances.
Right to object: You can object to the processing of your data, especially for direct marketing purposes.
Right to data portability: You have the right to receive your data in a structured, commonly used, and machine-readable format.

To exercise these rights, contact us at [email protected]. We are committed to responding to your requests promptly and efficiently in accordance with the law.

Use of Google Analytics

1win Morocco uses Google Analytics to collect and analyze information about how visitors use our website. This helps us to improve the user experience and optimize our services. Google Analytics collects data about your interaction with our website, including page traffic, time spent on the website, and click paths to the website.

Data collection: Google Analytics uses cookies to collect information about your use of the website without revealing your identity.
Data processing: The information collected is transmitted to and stored by Google on servers in the United States. Google will use this data to evaluate your use of the website, compile reports on website activity for us, and provide other services related to website activity and internet usage.
Data management: You can opt out of Google Analytics by disabling cookies in your browser settings or by installing the Google Analytics opt-out add-on.

SSL encryption

At 1win Morocco, we use SSL (Secure Socket Layer) encryption technology to protect the data transmitted between your browser and our website. This ensures the security of sensitive information:

Encryption process: When you enter personal information on our website, SSL technology encrypts this information, making it inaccessible to unauthorized persons.
Data Security: SSL encryption protects your personal information, payment information, and other sensitive data as it is transmitted over the Internet.
Security of your data: The use of SSL is an industry-standard and is one of the ways in which we ensure the security and privacy of your data.

We are constantly working to improve our security measures to ensure the highest level of protection for your data.